![]() ![]() ![]() When you restart, choose not to restart applications. To unlock, forcibly shutdown your laptop. If you close your laptop while working in SEB, your laptop may lock on a red screen. Power it off by pressing for several seconds on the power button. If SEB locks on a red screen, you may have to power cycle your laptop: We also recommend saving files in other open applications before opening SEB. The steps in setting up a Restore point, beginning at Control PanelAll Control Panel ItemsRecover, are roughly as follows:įuller instructions, for your version of Windows, can be found elsewhere. Note: Reverting to a Restore point affects only the registry, drivers, system and program files - not your files and data. You will then be able, if necessary, to revert your Windows installation to its state before you installed SEB. You choose this exam setting when you create or edit the exam.We recommend creating a Restore Point before installing SEB. If it is impossible to run SEB on the student's computer, you might want to let the student take the exam in a regular browser instead. Then we can give advice to other users facing the same problem. We are also interested in step-by-step solutions if you have had a problem and managed to solve it. If you experience any other problems than those listed above - please notify us. ![]() What versions of lockdown software are supported? You can find our recommended SEB version and test your installation here: If there are other problems with SEB, the best option is usually to uninstall SEB and install it again. Try to uninstall SEB and install the recommended SEB version from the SEB installation page. ![]() The SEB version only allows internal screens. The active display configuration is not allowed. Please consult the log files for more information. The student gets an error message: "Prohibited Display Configuration: The active display configuration is not permitted. It can also help if the student creates a new, clean user account on the computer and installs SEB for this user.Ħ. Here is more information about this issue from the SEB support site: Try to disable the antivirus program or allow SEB as an exception. 360 Security Guard) is blocking SEB from locking the computer, causing a lock-out error. The student gets an error message: "Service Error: Failed to completely lockdown the computer."Ī security or anti-virus program (e.g. You can control this by right-clicking on the folder and making sure it is placed directly under Macintosh HD.ĥ. It should be placed in the system's Applications folder. Sometimes there is a Applications folder in the user's home directory, this is not the correct one. It will not start if placed anywhere else. SEB for macOS must be installed in the Applications folder. The student gets an error message saying that SEB is not installed in the Applications Folder. This is normal, and SEB should not be configured as this is done automatically once the student enters an exam on .Ĥ. If the student starts the program manually, SEB will notify that it is not yet configured. If it still doesn't work, you can find more information about the issue in the SEB log files in the following folder on the device: The easiest way to solve this problem is to restart the computer. The student gets an error message: "Session Start Error: SEB failed to start a new session! Please consult the log files for more information." Safe Exam Browser is used by many different exam platforms and is entirely separate from .Ģ. Note that if SEB has been started in any other way than by taking an exam on, our password will not work. If the same device gets locked on a regular basis, check all active programs/apps on the computer and also check if any of the programs are configured to auto-start. Alternatively, it could be due to a program running in the background, which is interpreted as a cheating attempt by SEB. This happens if SEB were forced to quit (due to, for example, a hard restart or the battery running out on the student's device). The password can be found in the exam's high-security mode settings: SEB is locked with a red screen and asks for a quit password. If an error is not listed below, you can read more on Safe Exam Browser's homepage.ġ. Since does not control or develop Safe Exam Browser (it is a completely separate software), our ability to solve problems on our end is limited. With that in mind, we have listed common problems and solutions with SEB below to make it easier for you as a teacher. ![]()
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